NEWSLETTER 13 November and December 2011
ser·en·dip·i·ty : an aptitude for making desirable discoveries by accident
Welcome to the latest issue of the Coaching Cosmos Newsletter and coaching resource.
In this issue
Strategy Insights - Customer Service Excellence
Change Management - Four Principles for Staying in control
Leadership Excellence - Timeless Leadership Principles
Personal Development - Listening Skills
Career Insights - Winning CVs /Resumes
Business Development - 10 clues to opportunity
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